Organic Natural Plant Dyed Baby Clothes

Customer Care

To keep your Hazel items looking their best and ensure the longevity of the fabrics’ quality, we recommend the following care instructions.

 

HANDWASH or COLD GENTLE MACHINE WASH WITH LIKE COLORS IN LAUNDRY BAG. CLOSE ALL BUTTONS AND SNAPS.

DO NOT SPIN - LAY FLAT TO DRY IN SHADE

COOL IRON INSIDE OUT

DO NOT RUB, SOAK OR WRING

DO NOT BLEACH

DO NOT TUMBLE DRY

DO NOT DRY CLEAN

USE A NATURAL PH NEUTRAL SOAP

 

One of the beauty of our items is that they slightly change their character with time - It is part of the natural process of life.

 

As absolutely no harmful chemicals have been used while dyeing and since it's all handmade in small bundles, we ask our customers to allow a possible minor difference of color tone between different batches of clothes. Also mind, organic colors and fabrics behave in their own unique way, our products might not be 100% homogeneous &, as all natural elements.. it changes with time & colors can fade. To ensure the highest quality standards for the skin of your baby, all Hazel products are using Premium Quality Bamboo, Natural Plant Dyes & it is Handmade in Bali.

Hazel is the best for your Baby and for the Planet. 

Policy


SALE

.Promotion runs from November 18th (00am WITA) until the 30th or until stock runs out
.No size changes will be accepted
.Once an order is placed, there can be no cancelations or changes
.If an item is already discounted, no codes are applicable


*Please understand that Hazel Baby Clothing is a small brand where everything is produced by hand & in small batches, to ensure the best products for your beautiful beloveds & our world -& so, our stock is limited. We will be updating stock as soon as we finish plant dyeing fabric & sewing.
*We will do our absolute best to ensure there are no oversells, however should your order be affected by this we will contact you asap to refund the item

RETURNS

 

We care about your satisfaction! We stand behind the quality of our products and know that you will love them just as much as we do. If there is an issue with your order, please contact us to see how we can best resolve it.

 

Although our quality control is rigorously screening each item, we only accept returns in case of any production default, after consultation with our Team. In any other case we do not accept cancellations or returns. In case of the faulty goods, please contact our Team at hazel.babyclothing@gmail.com with attached photo of product and packaging, receipt and description of the case within 5 calendar days from the day the package is delivered. 

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

We cannot accept returns or refunds after items have been washed or worn.

SHIPPING

 

Due to Covid-19, most of our orders are shipped by EMS EXPRESS from Bali, Indonesia where we produce. E-Package/R LN options are now available to some countries only.

 

Orders are processed Monday-Friday and shipped the following business day. Please allow 24-52 hours for processing orders and to receive tracking number/confirmation of order shipment by email. With EMS your package will usually arrive in 5-10 working days & with E-Package/R LN in 10-20 working days *This timeline is an estimate only and not guaranteed. 

Orders cannot be modified or cancelled once they have been submitted.

 

FREE SHIPPING on orders over $200 to countries that accept E-PACKAGE/R LN (Except during sale)

E-PACKAGE/R LN - $10/15 (Only available for orders shipping to USA, Japan, HK, Singapore, Thailand, Korea & Malaysia) 

EMS EXPRESS SHIPPING - $20/25/30 (varies according to region) (if your country is not available please contact us, we'll find a way of getting the package to you)

Shipping within Indonesia FREE

 

Hazel is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation, customs delays or strikes.  We will not reship or refund orders, including shipping fees, in the event that they are refused or returned.

 

We are not responsible for covering the import taxes in your country upon arrival and eventual custom clearance holding times.

OTHERS

.Discount Codes do not apply to Kit, Bundles or Discounted Items

.We reserve the right to cancel any order and a refund will be done asap